FAQs

If you wish to acquire a copy of our Holiday Terms and Conditions form (which must be completed prior to check-in) please contact us.

If a guest cancels a direct booking 60 days before check-in, no refund is available unless the property is re-let for the entire period. A Cancellation Fee of 13.75% of the full booking amount will be payable on all re-let properties. If you’re not booking direct with us, it is suggested you read up on the third party platforms cancellation policy.

A deposit of 50% of the tariff is required to secure a booking and is required within three (3) business days of the booking being made. Should your booking be made after November for the December/January period, the tariff is to be paid in full at time of booking.

Check in is between 2pm and 5pm weekdays and 2pm and 4pm on the weekends UNLESS otherwise agreed with the agent. Check out is at 10am. The fee for a late check out is equivalent to one night’s tariff. If you need to check out before our office opens, there is a slot in our front office door for you to return the keys.

All properties are self-contained excluding linen (sheets and towels) unless stated otherwise. Items such as sheets, towels, pillow slips, tea towels, washing powder, toiletries, food and beverages are not supplied. Linen is required to be used on all beds used during your stay.

We have a wide selection of pet friendly properties (inside or strictly outside). If you wish for your fur baby to holiday with you, we have pet clauses specific to particular properties that are required to be completed and signed prior to key collection.

If the Gas Bottle on the BBQ runs out of gas, you will be reimbursed for the cost of exchange, upon presentation of a receipt. Gas bottles may be purchased from SWAP & GO at the local BP Service Station on the corner of Williams Street and Bayview Avenue.

No caravans, tents or makeshift structures are permitted on the premises at any time. 

The number of guests should not exceed the number on the Registration Form or the number subsequently agreed in writing with our office. If at any time we find you are accommodating more people than you have advised, we have the authority to evict all guests from the property.

Parties and functions are strictly prohibited, and we do not take bookings from Schoolies groups.

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